Job Description
Lead the end-to-end collection and recovery operations for the secured mortgage loan portfolio across the assigned region. Ensure achievement of monthly collection efficiency, recovery, delinquency, and NPA reduction targets. Develop and implement effective collection strategies for Early Bucket, Late Bucket, Soft Bucket, Hard Bucket, and Write-off accounts. Manage and monitor field collection teams, collection agencies, legal vendors, and recovery partners to ensure maximum productivity. Drive resolution of overdue accounts through negotiations, settlements, restructurings, possession, and auction processes in compliance with regulatory guidelines. Monitor portfolio health through regular MIS, aging analysis, collection dashboards, and risk assessment reports. Ensure compliance with RBI guidelines, company policies, audit requirements, and ethical collection practices. Build strong relationships with Legal, Credit, Sales, Operations, and Business teams for faster account resolution. Optimize collection costs while improving recovery efficiency and minimizing credit losses. Conduct regular performance reviews, training, and capability development programs for collection teams and agency partners.